StoryLine Privacy Policy
Effective Date: February 1, 2026
StoryLine Labs, Inc. ("StoryLine Labs," "we," "us," or "our") operates the StoryLine application, website, and related services ("StoryLine" or the "Service"). This Privacy Policy explains how we collect, use, share, and protect information when you use the Service.
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
Account Information
- Display name or pseudonym
- Phone number
Content You Submit
- Audio recordings
- Videos
- Stories, text, and written submissions
- Photos and images, including photos of yourself or others (such as profile images or reference images used to create or enhance audiovisual content)
- Metadata associated with content (titles, descriptions, timestamps)
You represent that you have all necessary rights, permissions, and consents to upload and use content, including photos or recordings of yourself or others.
Communications
- Messages sent to us
- Support requests
- Feedback and survey responses
Payment Information
- Subscription status
- Transaction history
Payment card and banking details are processed by third-party payment providers. StoryLine Labs does not store full payment card numbers.
1.2 Information We Collect Automatically
When you use the Service, we collect certain information automatically, including:
Usage and Engagement Data
- Content viewed, listened to, or created
- Viewing and listening duration
- Interaction data (likes, follows, shares)
- Creation and generation activity
- Monetization participation and engagement metrics
Device and Technical Information
- Device type and identifiers
- Operating system and app version
- IP address
- Language and region
- Crash logs and performance data
Log Information
- Access times
- Features used
- Referring URLs
1.3 Cookies and Similar Technologies
We use cookies, SDKs, pixels, and similar technologies to:
- authenticate users
- remember preferences
- analyze usage and performance
- personalize content and recommendations
- support advertising and measurement, where applicable
You may be able to control cookies through your device or browser settings, subject to platform limitations.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Enable content creation, upload, hosting, and distribution
- Generate, process, and enhance audiovisual content
- Personalize feeds and recommendations
- Process subscriptions, payments, and payouts
- Enable monetization and revenue-sharing programs
- Communicate with you about updates, features, and support
- Detect, prevent, and address fraud, abuse, or policy violations
- Enforce our Terms of Service
- Improve safety, quality, and user experience
- Comply with legal obligations
3. AI and Automated Processing
StoryLine Labs uses automated systems and artificial intelligence technologies in connection with StoryLine, including to:
- Analyze submitted content
- Generate or enhance video and audio
- Transcribe, summarize, or format stories
- Recommend content
- Detect spam, fraud, infringement, or abuse
- Moderate content and enforce platform policies
These systems may process User Content, including photos, audio, and video, as part of providing and improving the Service. Users are responsible for ensuring their use of AI-generated content complies with applicable laws and our Terms of Service.
4. Content Visibility and Private Content
StoryLine may allow you to designate content as public or private.
Private content is not publicly visible to other users; however, it may be stored, processed, and reviewed by StoryLine Labs as necessary to operate the Service, including for content generation, moderation, safety, analytics, and legal compliance. While we take reasonable measures to protect your content, no system is completely secure and we cannot guarantee absolute protection against unauthorized access.
Public content may be visible to other users or the public and may also be used by StoryLine Labs for promotional and marketing purposes in connection with the Service.
5. Advertising and Monetization
Depending on your location and subscription status:
- We may display advertisements to free viewers
- Ads may be contextual or personalized
- Viewing and engagement data may be used to measure ad performance
Paid subscriptions may reduce or eliminate ads.
6. How We Share Information
We may share information in the following circumstances:
6.1 Service Providers
With vendors and service providers that perform services on our behalf, including:
- cloud hosting and infrastructure
- analytics
- content moderation
- AI and processing services
- payment processing
- customer support
These providers may access information only as necessary to perform services for us.
6.2 Other Users and the Public
Content you choose to publish may be visible to other users or the public, depending on your settings.
6.3 Legal and Safety Reasons
We may disclose information if we reasonably believe it is necessary to:
- comply with applicable law, regulation, or legal process
- enforce our Terms of Service
- protect the rights, safety, or property of users, StoryLine Labs, or others
- prevent fraud, abuse, or security issues
6.4 Business Transfers
If StoryLine Labs is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
7. Data Retention
We retain information for as long as reasonably necessary to:
- provide and operate the Service
- comply with legal obligations
- resolve disputes
- enforce agreements
User Content may remain available after account termination as described in our Terms of Service.
We do not sell your personal information to third parties.
8. Children's Privacy
StoryLine may be used by minors only with parental or legal guardian consent.
If we learn that we have collected personal information from a child without proper consent, we will take steps to delete such information.
Parents or guardians may contact us to review, correct, or request deletion of a child's information.
The Service is not directed to children under 13.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to access or delete your information, or to request a copy of certain information we hold about you.
These rights may be subject to limitations and exceptions, including where processing is necessary to provide the Service, comply with legal obligations, protect the safety or integrity of the Service, or enforce our Terms of Service.
To exercise applicable rights, you may contact us using the information below.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where data protection laws may differ.
By using the Service, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes as required by law. Continued use of the Service after updates become effective constitutes acceptance.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at:
StoryLine Labs, Inc.
490 Post Street, Suite 500
San Francisco, CA 94102
United States
Email: contact@storylinelabs.ai